Good grooming is essential since a person’s first impression of you is your appearance.
Appropriate attire is also essential and can leave a lasting impression.
Some people may be offended by piercings and tattoos.
Always have a firm handshake; a floppy handshake portrays lack of confidence and can send the wrong signal.
Maintain eye contact and smile while shaking hands; it reinforces your confidence and friendliness.
Introduce yourself and say, “it’s nice to meet you”.
Mind Your Manners
Remember the basics: say please and thank you, use Mr. and Ms. when addressing others, open doors for others, etc.
Be sociable but avoid gossip and controversial issues such as religion, politics, etc.
Do not show up late to appointments or be a no-show.
Ask questions and show sincere interest.
Excuse yourself if you must leave a conversation.
Use professional tone and language in the body of the e-mail AND the subject line.
Address superiors and those you might not know as Mr., Ms., Dr., or Professor unless they have made it obvious that it is acceptable to address them.
Do not use emoticons, slang, or abbreviated words.
Identify yourself when calling someone.
Use a welcoming tone. It also sometimes helps to smile while you are talking.
Be polite. How you treat the caller will determine their impression of you.
Cell Phone Etiquette
Do NOT text or talk on your cell while in the middle of a meeting or appointment. This is viewed as rude and sends the message that whoever is on your phone is more important than who is in the meeting with you.
Turn your ringer off when in class, at a job interview, in a meeting, etc. It is viewed as a disruption.
Make sure your voicemail message is professional and avoid ring back tones.
Wait until your host begins eating to start eating.
When passing a dish or condiment, always offer it to everyone else first. Pass to the right.
Chew with your mouth closed and do not talk with food in your mouth.
If you must leave the table, politely excuse yourself and place your napkin on your chair.